Indore Patna Express Accident: Indian Railways thinking of changing default option for passenger insurance..

What a tragedy on early Sunday morning (20 Nov 2016). It was just shocking to see the pictures.

One just realises the importance of insurance when such accidents happen. The Government had started this really laudable insurance scheme which costs just 0.92 paisa to safeguard passengers. However, due to ignorance and discounting of the accident only 126 of the 429 passengers had availed of the insurance. Those who did will get additional Rs 10 lakhs in case of permanent injuries and so on (detailed conditions here).

The question is why is it that so few opted for the insurance in this train? I am sure same would be the case across most journeys. The problem is default choice. The question railways asks is whether you want insurance or not. The railways is thinking of changing this default question.

 

Indian express explains:

The accident Indore-Patna Express met on Sunday will be the first real test of the recently-launched optional travel insurance scheme for train passengers. Thanks to the scheme, the family of the insured deceased will now get Rs 10 lakh over and above other compensation announced. Railways is now mulling a proposal to make the travel insurance default for each e-ticket booked unless a passenger opts out, sources said.

By Sunday evening, representatives of three insurance companies, ICICI Lombard, Royal Sundaram and Shriram, were on their way to the mishap spot, sources in the Indian Railway Catering and Tourism corporation (IRCTC), which anchors the scheme for Railways, said. They will assess the total payout in claims, which will be in crores.

This is where defaults in choice selection matters and is straight from behavioral economics toolkit.

So far default is “Do you want to buy insurance?” If yes then you tick the box and  0.92 paisa is added to the fare per passenger.

Now the railways is thinking of changing the default to ” You are being charged for 0.92 paisa for insurance? Do you want to opt out of the scheme?” If yes, then you cancel the tick and the amount is deducted from the fare.

If possible, the railways should not wait and add a choice on booked tickets as well. People who book should be asked to keep the really small change and pay the Ticket examiner. This is a time when change is in shortage but people will produce it to safeguard  against this rare but huge risk. (This suggestion is coming as the blogger is guilty of not availing the insurance as well…)

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