Interesting article on how an NGO is using clever ideas to make its points on road maintenance in Bangalore:
Archive for the ‘Behavior Eco/Fin’ Category
India has actually gone backwards in trying to simplify filing taxes.
There was a time when there was just a one page form called Saral (simple in English) which was just a one page form. It required minimal details and was a huge step forward given complexities of Indian system. This was replaced by ITR sort of form which required many more details. Though e-filing has made things really easy but many people still use the paper forms given limited internet penetration and knowhow.
So this is an interesting development. The form has been simplified:
The Finance Ministry today came out with new three-page income tax return (ITR) forms, dropping the controversial provision for mandatory disclosure of foreign trips and dormant bank accounts, while it also extended the last date of filing to August 31.
The new forms – ITR 2 and ITR 2A – will have only three pages and other details will have to be filled in schedules, said a Finance Ministry statement.
A new form ITR 2A has been brought out by the ministry which can be filed A new form ITR 2A has been brought out by the ministry which can be filed by an individual or HUF who does not have capital gains, income from business/ profession or foreign asset/foreign income.
The statement also said that the last date for submission of tax returns will be extended to August 31, 2015.
With regard to the controversial provision of disclosing details of foreign visits, the release said that the assessee will be required to disclose only the Passport Number. “In lieu of foreign travel details, it is now proposed that only Passport Number, if available, would be required to be given in Forms ITR-2 and ITR-2A. Details of foreign trips or expenditure thereon are not required to be furnished,” it said.
Further, the Ministry has done away with disclosure of details of dormant accounts which are not operational during the last three years.“As regards bank account details in all these forms, only the IFS code, account number of all the c”As regards bank account details in all these forms, only the IFS code, account number of all the current/savings account which are held at any time during the previous year will be required to be filled-up. The balance in accounts will not be required to be furnished,” the statement added.
The simplified I-T return forms are being brought after the earlier version was opposed by industry, MPs and assessees for its cumbersome disclosure norms.
More efforts should be made to simplify the tax filing process. These are really simple nudges which are really useful and are more than a bang for the buck.
It is actually a good research topic as well. Get all the tax forms which have been released by the govt so far and see the evolution. Ideally one would want to see a relation like whether simplification has led to higher tax numbers and so on. This will be really difficult. So, a perception study to see how various forms are perceived by public.
WB scholars explain the key findings of the 2015 World Development Report which focused on behavioral insights.
Economists typically assume people behave in a rational and self-interested way, making standard models limited in their explanatory power. This column argues that psychological and sociological factors – though usually ignored in economic models – affect decision-making. The findings, drawn from the World Development Report, further suggest that better behavioural understanding could subsequently aid development efforts.
They look at three insights:
It is a pity that all we look for in a government’s role in economy is some big bang, bold reforms (without anyone defining what they mean). It is even a bigger pity that governments fail to mention few small things they have got right and are quite useful. After all, small changes don’t matter as they are irrelevant (covered beautifully by Prof Thaler in a recent article).
R Srinivasan points to one such small thing which the govt has got right.
The other day, I got a text message from my bank. It asked me to send an SMS from my registered mobile number to signify my assent to taking accident insurance cover under the Pradhan Mantri Bima Suraksha Yojana, along with my nominee’s name. All I had to do was type in PMBSY, followed by a ‘Y’ (for Yes), and my nominee’s name. That was it. The premium of ₹12 would be automatically deducted from my account, and I would be covered up to ₹2 lakh for a year, against accidents leading to loss of life, limb or livelihood. It was as simple as that.
The interesting thing about this little episode was not just the ease of the process, impressive though that alone was. The way the participating banks have rolled out the PMBSY, as well as the other major insurance-based social security scheme launched by this government — the Pradhan Mantri Jeevan Jyoti Bhima Yojana, which provides life cover of ₹2 lakh a year for a premium of less than one rupee a day — demonstrates what can be achieved by simply leveraging available technology, and using a customer-centric approach.
Of course, critics have carped that this was merely rebranding and repackaging schemes which already existed. True, but I am willing to bet a substantial chunk of my meagre earnings that this time around, a heck of a lot more people would actually realise some tangible benefit from the scheme, pre-existing or not. What’s even more impressive is that by removing red tape, by simplifying the process, by leveraging technology, and most importantly, by going to the beneficiary instead of making the beneficiary come to it, this government has done what its predecessors failed to do — treat citizens as customers deserving of service, not supplicants seeking largesse from the ‘mai baap sarkar’, who need to be made to jump through hoops in order enjoy that privilege.
But that’s not even the most impressive thing about this experience. To me, a middle-class Indian, the son of a middle-class bureaucrat, and the grandson of a schoolteacher, the most impressive aspect was that for the first time in my life, I had actually been at the receiving end of a government welfare measure (it would have been two, but I missed out on the ₹2 lakh life insurance because I am over 50!)
Hmm.. I don’t know really whether this has been applicable across the country. I dont recall getting any such message from my bank. But wherever it has seems like a good thing (without getting into economics of the scheme).
This is a good case of using a simple nudge – just frame the question properly and use simple defaults. The SMS just seems to have asked whether interested or not. If Yes, then it automatically withdraws Re 1 from your bank account. As simple as that. One could have easily complicated the whole thing as it happens in most govt schemes.
As the author says and this blog has been saying, one central purpose of public service/good is to see it is delivered with minimal headache. It is here behavioral knowhow/nudges can help. The skeptics might argue well no these have to still be designed by someone (read govt) who will be biased and get it wrong. Well, no harm in trying to get the nudge right. Instead of looking at all kinds of jazz to get public distribution right and wasting crore, simple nudges can do wonders..
Steven Pinker Professor of Psychology at Harvard University discusses this much needed question. One one hand, Economists argue in many a research how things have become better for the world. Most of these economists are based in west who do not see economic progress beyond material wealth and luxuries. On other hand, disciplines like ecology and psychology are not so sure. They see a cost people are paying for all this economic growth.
Prof Pinker says no matter the era, people always fell it was better in the past:
Evidence from academic institutions and international organizations shows dramatic improvements in human well-being. These improvements are especially striking in the developing world. Unfortunately, there is often a wide gap between reality and perception, including that of many policymakers, scholars, and intelligent lay persons. To make matters worse, the media emphasizes bad news, while ignoring the many positive long-term trends. At a Cato Policy Forum in November, Steven Pinker, the Johnstone Family Professor of Psychology at Harvard University and author of such books as How the Mind Works and The Blank Slate, discussed the psychological, cognitive, and institutional factors behind the persistence of pessimism in an age of growing abundance.
Why are people so pessimistic about the present? My own interest in this topic began when I became aware of historical data on violence and compared them with the conventional wisdom of respondents in an internet survey. I found that people consistently estimate that the present is more lethal than the past. Modernity has brought us terrible violence, the thinking goes, while the native peoples of the past lived in a state of harmony, one we have departed from to our peril. But the actual data show that our ancestors were far more violent than we are and that violence has been in decline for long stretches of time. In some comparisons, the past was 40 times more violent than the present. Today, we are probably living in the most peaceful time in our species’ existence.
This insight led me to write The Better Angels of Our Nature: Why Violence Has Declined. But it was not the end of my encounters with pessimism. After writing a book on war, genocide, rape, torture, and sadism, I thought I would take on some truly controversial issues — namely, split infinitives, dangling participles, prepositions at the end of sentences, and other issues of style and usage in writing. There, too, I found widespread pessimism. When I told people that I was writing a book on why writing is so bad and how we might improve it, the universal reaction was that writing is getting worse and that the language is degenerating.
There are a number of popular explanations for this alleged fact: “Google is making us stoopid” (as a famous Atlantic cover story put it). Twitter is forcing us to write and think in 140 characters. The digital age has produced “the dumbest generation.” When people offer these explanations to me, I ask them to stop and think. If this is really true, it implies that it must have been better before the digital age. And of course those of you who are old enough remember the 1980s will recall that it was an age when teenagers spoke in articulate paragraphs, bureaucrats wrote in plain English, and every academic article was a masterpiece in the art of the essay. (Or was it the 1970s?)
The fact is that if you go back to the history of commentary on the state of language, you find that people were pessimistic in every era. In 1961: “Recent graduates, including those with university degrees, seem to have no mastery of the language at all.”
He gets into psychology of pessimism:
these findings point toward an interesting question for a psychologist such as myself. Why are people always convinced that the world is going downhill? What is the psychology of pessimism? I’m going to suggest that it’s a combination of several elements of human psychology interacting with the nature of news. Let’s start with the psychology.
There are a number of emotional biases toward pessimism that have been well documented by psychologists and have been summarized by the slogan “Bad is stronger than good.” This is the title of a review article by the psychologist Roy Baumeister in which he reviewed a wide variety of evidence that people are more sensitive to bad things than to good things. If you lose $10, that makes you feel a lot worse than the amount by which you feel better if you gain $10. That is, losses are felt more keenly than gains — as Jimmy Connors once put it, “I hate to lose more than I like to win.” Bad events leave longer traces in mood and memory than good ones. Criticism hurts more than praise encourages. Bad information is processed more attentively than good information. This is the tip of an iceberg of laboratory phenomena showing the bad outweighs the good.
But why is bad stronger than good? I suspect that there is a profound reason, ultimately related to the second law of thermodynamics, namely that entropy, or disorder, never decreases. By definition, there are more ways in which the state of the world can be disordered than ordered — or, in the more vernacular version, “Shit happens.”
Superb stuff.. read on..
We think there is progress. Econs using their bully pulpits tell us the same. But most people think otherwise…
As a buyer one always wonders the reason behind pricing. Why does a product cost x? What goes behind this x? What are the costs for making the product and so on?
Research by Bhavya Mohan, Ryan Buell, and Leslie John shows that if a company explains the costs of various things on the price tags, people are more favorable towards buying the same.
When a company sets a price for a product, shoppers typically have no idea what it costs to produce that item. But it turns out that consumers reward efforts to lay out these figures—to deconstruct the price tag.
In fact, new research shows that when a company selling T-shirts, for example, itemizes what it spends on cotton, cutting, sewing, dyeing, finishing, and transporting each shirt, consumers become more attracted to the brand and more likely to purchase.
“By unpacking the costs, you have the opportunity to explain everything you did for the customer in putting that product or service together,” saysBhavya Mohan, a Harvard Business School doctoral student in marketing. “When firms communicate the effort that went into making a good, consumers tend to value the product more.”
This memorandum was released nearly a month ago by Indian Finance Ministry.
The idea is to reduce usage/wastage of paper in Finance Ministry. So it passed on certain instructions/nudges to lower the same.
More can be done like autofixing word processors to type in single space. Similarly all printers auto default should be both sides printing and so on.
Then in order to make people realise/feel guilty some kind of posters (that will use some paper alright) can be put showing how much was paper wastage last week/month and whether it has reduced this month. In the same poster one can be made to feel proud by showing that by cutting paper wastage so many trees have been saved. Likewise departments can be compared saying who saved more paper than the other..
May be these reports can be put on the website as well to let others emulate..